Privacy and Cookies
This policy is effective from 1st September 2026.
Privacy and Cookie Policy
This Privacy and Cookie Policy explains how we collect, use and protect personal information when you use this website, contact us, request information, make an enquiry or purchase products or services from us. We may update this policy from time to time. Any changes will be published on this page.
Who is responsible for your personal information?
Billy Miller is the data controller responsible for the personal information collected and processed through this website.
You can contact us at:
1 Chanonry Street,
Chanonry Industrial Estate,
Elgin, Moray,
IV30 6NF
Tel: 07791 391560
What information we collect
Depending on how you use this website, we may collect the following information:
- Your name and contact information, including your email address and telephone number.
- Information you provide when completing forms on our website, such as requesting information, requesting a quote, registering for an account, signing up to communications or making a purchase.
- Billing, delivery or postal address details where required to provide a product or service.
- Information you provide when contacting or communicating with us.
- Details of your visits to our website, including the pages you access and how you interact with the website.
- Technical information such as your IP address, browser type, device type and operating system.
- Order, booking or transaction information where applicable.
- Cookie and analytics information, where you have given the appropriate permission.
If you enter information into one of our online forms but do not submit the form, we do not intentionally retain the information you entered unless clearly stated otherwise.
Why we use your information
We use personal information where necessary to operate our website, provide our products or services and manage our relationship with you.
This may include:
- Responding to enquiries and requests for information.
- Providing quotations.
- Processing and managing orders, purchases, bookings or services.
- Managing customer accounts.
- Meeting our contractual commitments to you.
- Contacting you about an order, enquiry or service you have requested.
- Maintaining appropriate business, financial and accounting records.
- Improving the operation, security and performance of our website.
- Understanding how visitors use our website.
- Sending marketing communications where you have given consent or where we are otherwise permitted to do so by law.
Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
- Contract – where processing is necessary to provide a product or service you have requested or to take steps before entering into a contract.
- Legal obligation – where we need to keep or process information to comply with a legal requirement.
- Legitimate interests – where processing is reasonably necessary for the operation, administration, security or improvement of our business and website, provided your rights and interests do not override those interests.
- Consent – where you have specifically agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw that consent at any time.
How long we keep your information
We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including meeting any legal, accounting or regulatory requirements. Retention periods may vary depending on the type of information.
As a general guide:
- General enquiries and correspondence may be retained for up to 24 months after the enquiry has been completed.
- Customer, order and transaction records may be retained for up to 6 years where required for accounting, tax or legal purposes.
- Account information may be retained while your account remains active and for an appropriate period afterwards where necessary.
- Marketing information may be retained until you unsubscribe or withdraw your consent.
- Website security logs and technical information may be retained for shorter periods where needed for security, troubleshooting or fraud prevention.
- Cookie and analytics information will be retained in accordance with the lifespan of the individual cookie or service being used.
Where no specific retention period applies, we regularly review the information we hold and securely delete or anonymise information that is no longer required.
Who we may share your information with
We do not sell or rent your personal information to third parties.
We do not share your information with third parties for their own marketing purposes.
We may share information with trusted organisations where this is necessary to operate our website or provide our services.
These may include:
- Website hosting providers.
- Email and communication providers.
- Payment processors.
- Delivery or fulfilment providers.
- Website developers or technical support providers.
- Analytics and website security providers.
- Accountants, professional advisers or regulatory authorities where appropriate.
We only provide information that is reasonably necessary for the service being provided and expect organisations handling personal information on our behalf to protect it appropriately.
Where information is transferred outside the United Kingdom, we will take appropriate steps to ensure that suitable safeguards are in place where required by data protection law.
Payment information
Where payments are made through this website, payment information may be processed directly by a third-party payment provider. We may receive information confirming that a payment has been made, but we may not directly receive or store your full payment card details. The payment provider will process your information in accordance with its own privacy policy.
Security precautions
We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure.
Our website uses HTTPS encryption. When you visit a secure page, your browser will normally display a padlock or similar security indicator in the address bar.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
Information sent by normal email may not be encrypted.
Where you have created or been issued with a password to access an account or restricted area of our website, you are responsible for keeping that password confidential. Please do not share your password with anyone.
Your data protection rights
Depending on the circumstances and the lawful basis we rely upon, you may have a number of rights regarding your personal information.
These can include the right to:
- Ask us for a copy of the personal information we hold about you.
- Ask us to correct personal information that is inaccurate or incomplete.
- Ask us to delete your personal information in certain circumstances.
- Ask us to restrict how we use your personal information in certain circumstances.
- Object to certain uses of your personal information.
- Ask for certain information to be transferred to you or another organisation.
- Withdraw your consent at any time where we rely on consent to process your information.
These rights do not apply in every circumstance and there may be legal reasons why we cannot comply with a particular request. To exercise any of these rights, please contact us using the details shown at the beginning of this policy.
Your right to object
You may have the right to object to the processing of your personal information where we rely on legitimate interests. You also have the right to object to the use of your personal information for direct marketing purposes.
Cookies
Cookies are small text files that can be stored on your computer, tablet, smartphone or other device when you visit a website.
Cookies can be used to make websites function correctly, remember preferences, maintain login sessions, provide shopping basket functionality and understand how people use a website. Cookies cannot normally access other information stored on your computer. We may use both essential and non-essential cookies.
Essential cookies
Some cookies are necessary for the website to function correctly.
These may include cookies used for:
- Website security.
- Keeping you logged into an account.
- Remembering items placed in a shopping basket.
- Remembering information during a checkout or booking process.
- Remembering your cookie preferences.
Where a cookie is strictly necessary to provide a service you have requested, we may not need to ask for your consent before using it.
Non-essential cookies
Other cookies are not essential for the website to function.
These may include cookies used for:
- Website analytics.
- Marketing or advertising.
- Embedded third-party content.
- Social media services.
Where consent is required, these cookies will not be placed on your device unless you have actively given permission through our cookie consent controls. Simply continuing to use the website does not constitute consent to non-essential cookies. You can change or withdraw your cookie preferences at any time using the cookie settings available on this website.
Cookies for analytics
We use Google Analytics 4 (GA4) to help us understand how visitors use our website. This allows us to measure visitor numbers, understand which pages are viewed and see how visitors interact with the website. We use this information to help improve our website, its content and its performance.
Google Analytics may process information such as:
- Your browser and device type.
- Your approximate geographical location.
- Pages you visit.
- Session information.
- How you interact with the website.
Google Analytics uses cookies and similar technologies to distinguish visitors and sessions.
Google Analytics cookies used on this website may include:
- _ga – Used by Google Analytics to distinguish visitors by assigning an identifier. Typical expiry: up to 2 years.
- _ga_<container-id> – Used by Google Analytics 4 to maintain session and website usage information. The final part of the cookie name varies depending on the Google Analytics property. Typical expiry: up to 2 years.
Google Analytics cookies will only be stored where the appropriate consent has been given through our cookie consent controls. You can change or withdraw your cookie preferences at any time using the cookie settings available on this website.
For more information about Google Analytics and how Google processes information, please visit the Google Privacy Policy.
Third-party services and embedded content
Our website may contain content or services provided by third parties.
These may include:
- Embedded videos.
- Maps.
- Social media content or buttons.
- Payment services.
- Booking services.
- External fonts or other website resources.
Third-party services may set cookies or collect information about your device or interaction with their content. Where consent is required for these services, they should not be loaded until the appropriate permission has been given. Third-party organisations operate under their own privacy and cookie policies, and we recommend reviewing those policies for further information.
Links to other websites
Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, security or content of external websites. When you leave our website, we recommend reviewing the privacy and cookie policy of the website you are visiting.
Changes to this policy
We may update this Privacy and Cookie Policy where our services, legal obligations, website functionality or use of third-party services changes. Any updated version will be published on this page and the effective date shown at the top of the policy will be amended.